Log in, stay signed in, and reset a forgotten password
Everything about getting back into the app: the login page, how long a session lasts, resetting a password, and what the "workspace access removed" message means.
Video tutorial coming soon
The written steps below are complete. Producing the video? Use the video script tab — it follows these steps one for one.
Logging in is routine, but two details save support tickets: a reset link only lives for one hour, and a login lasts seven days on the same device. This lesson also covers the message members see if the owner removes them from the workspace.
By the end you can
- Log in and know where you land
- Reset a forgotten password end to end
- Recognise the removed-access message and what to do about it
Screens used
Step by step
Log in
/loginOpen /login. Enter your Email Address and Password and click "Login". If you were sent here from a deeper link, you return to that page after logging in; otherwise you land on the board.
You should see: The heading reads "Keep jobs moving without switching systems." A wrong password shows "Invalid email or password".
Request a reset link
/forgot-passwordClick "Forgot password?" under the password field. On the "Reset your password" card, enter your Email Address and click "Send reset link".
You should see: The card changes to "Check your inbox" with the buttons "Return to login" and "Try another email".
Choose a new password
/reset-passwordOpen the email and click the link within one hour. On "Choose a new password", type a New Password and the same value in Confirm Password (at least 6 characters), then click "Update password".
You should see: The page shows "Password updated" with a "Go to login" button. An old link shows "Reset link unavailable" and a "Request a new link" button.
Know the removed-access message
/loginIf you log in and see "Your workspace access has been removed. Please contact your organization owner.", your owner removed you from the team. Nothing is wrong with your password.
You should see: The message appears on the login page instead of the board.
Tips
- A session lasts seven days. On a shared computer use "Log out" from the account menu at the bottom of the sidebar.
Troubleshooting
I keep getting sent to /admin instead of my jobs.
Your email is listed as a super admin. Super admins only see the Admin Panel. Use a different account for day-to-day work.
Finished this lesson?